Privacy Policy

Who We Are

Durham Trade Bathrooms is the data controller for personal data collected through this website. Registered company number: 14115676. Address: Portland House, Belmont Business Park, Durham, DH1 1TW.

For data protection enquiries, contact Durhamtradebathrooms@gmail.com or call 01913 230 230.

Information We Collect

We may collect the following personal data:

• Name, telephone number, email address and any other details you enter when you submit our online contact form on the Contact page (the form is provided and hosted by Fillout)
• Details about your property and project when you request a quote or consultation
• Information you provide by phone or email
• Technical data such as browser type, device type and pages visited (only if you accept non-essential cookies — see Cookies below)
• Cookie preference choices stored in your browser

How We Use Your Information

We use your personal data to:

• Respond to enquiries and arrange consultations
• Prepare quotations and deliver our bathroom and kitchen design and installation services
• Communicate with you about your project
• Improve our website and understand how visitors use it (only with your consent where required)
• Comply with legal and regulatory obligations

We do not sell or rent your personal data to third parties for marketing purposes.

Legal Basis for Processing

Under UK GDPR, we process personal data on the following bases:

• Consent — when you submit our Fillout contact form and provide your details, and when you accept non-essential cookies
• Contract — when processing is necessary to provide a quote or perform work you have asked us to carry out
• Legitimate interests — to respond to enquiries, operate our business and maintain our website, where those interests are not overridden by your rights
• Legal obligation — where we are required to retain or disclose information by law

How Long We Keep Your Data

We retain enquiry and customer information for as long as needed to respond to your request, provide our services, and meet legal, tax or accounting requirements. Enquiries that do not proceed to a contract are typically deleted within 24 months unless you ask us to remove them sooner.

Sharing Your Information

We may share personal data with trusted third parties who help us operate our business, such as:

• Fillout — our contact form is embedded from Fillout (fillout.com). When you submit the form, your responses are collected by Fillout on our behalf and passed to us. Fillout may process data in the United States or other countries. See Fillout's privacy policy for how they handle data.
• Our website hosting provider (Netlify)
• Professional advisers where required (for example accountants or insurers)
• Subcontractors involved in delivering your project, where relevant and agreed with you

These parties may only use your data as instructed by us (or, for Fillout, to provide the form service to us) and must protect it appropriately.

Cookies

Cookies are small text files stored on your device when you visit a website. We use cookies and similar technologies as follows:

• Essential cookies — required for the site to function, including remembering your cookie consent choice. These do not require consent.
• Third-party form cookies — our embedded Fillout contact form may set cookies or use similar technologies so the form works correctly. These are provided by Fillout when you use the Contact page.
• Analytics cookies — if enabled in future, these help us understand how visitors use the site. We will only use these if you click "Accept All" in our cookie banner.

You can change your cookie preferences at any time using the cookie settings link in our website footer, or by clearing cookies in your browser settings.

Your Rights

Under UK data protection law, you have the right to:

• Request access to the personal data we hold about you
• Ask us to correct inaccurate data
• Ask us to delete your data in certain circumstances
• Object to or restrict certain processing
• Withdraw consent where processing is based on consent
• Lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk

To exercise any of these rights, contact us using the details above. We will respond within one month.

Security

We take appropriate technical and organisational measures to protect personal data against unauthorised access, loss or misuse. However, no method of transmission over the internet is completely secure.

Changes to This Policy

We may update this privacy policy from time to time. The date at the top of this page shows when it was last revised. Please check back periodically for updates.